Pathak & Sons Foods(operating under the brand name "Packmunch", hereinafter referred to as "Company", "We", "Us", or "Our") is committed to protecting the privacy, confidentiality, and security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, mobile site, or purchase our products through quick-commerce partners or retail channels.

1. Information We Collect

We collect information to provide better services, fulfil product orders, and improve your overall snacking experience. The types of data we collect include:

  • Personal Identification Information: Name, email address, mobile phone number, and postal/delivery address provided during account creation, checkout, or customer service interactions.

  • Technical & Device Data: IP address, browser type, operating system, device identifiers, and browsing activity on our website collected via cookies and log files.

  • Communication Data: Feedback, product reviews, support tickets, or promotional enquiries submitted via email, phone, or social media channels.

2. How We Use Your Information

We process your personal data for legitimate business purposes, including:

  • Order Processing & Delivery: Processing payments, dispatching shipments, sending order tracking updates, and facilitating returns/refunds.

  • Customer Support: Responding to inquiries, resolving issues with orders, and handling quality feedback.

  • Marketing & Promotions: Sending promotional offers, new flavour launches, discounts, and newsletters (only if you have opted in). You may opt out of marketing communications at any time.

  • Website Improvement: Analysing user trends and usage patterns to enhance website functionality, navigation, and user experience.

  • Legal & Regulatory Compliance: Complying with applicable tax laws, consumer protection regulations, food safety traceability requirements, and lawful government directives.

3. Disclosure & Data Sharing

We do not sell, rent, or trade your personal data to third parties. We only share information with trusted third parties under strict confidentiality agreements for the following purposes:

  • Logistics & Delivery Partners: Courier services, shipping aggregators, and delivery networks to fulfil your orders.

  • Technology & Platform Service Providers: IT hosting, website management, and analytics providers that assist in running our digital operations.

  • Legal Authorities: When required by law, court order, or government regulation, or to protect the rights, property, and safety of Pathak & Sons Foods, our customers, or the public.

4. Data Security

We implement industry-standard technical, physical, and administrative security measures—including SSL encryption, restricted administrative access, and secure server hosting—to protect your personal information against unauthorized access, loss, misuse, or alteration.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to remember your preferences, manage your shopping cart, and analyse site traffic. You can adjust your browser settings to refuse cookies; however, some features of our website may not function properly without them.

6. Your Rights

Under applicable data protection laws, including the Digital Personal Data Protection Act (DPDP Act), you have the following rights:

  • Right to Access & Review: Request a summary of the personal data we hold about you.

  • Right to Correction & Erasure: Request updates or corrections to inaccurate data, or request deletion of your personal information (subject to statutory record-retention requirements under GST/tax laws).

  • Right to Withdraw Consent: opt out of receiving promotional and marketing communications at any time by clicking the "Unsubscribe" link in our emails or contacting us directly.

7. Third-Party Links

Our platform may contain links to external websites or quick-commerce platforms (e.g., Blinkit, Zepto, Amazon). We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their respective privacy policies.

8. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in legal requirements or our operational practices. Any updates will be posted on this page with an updated "Last Updated" date.

9. Contact Us & Grievance Redressal

If you have questions, feedback, or grievance requests regarding this Privacy Policy or the handling of your personal data, please contact our Grievance Officer:

Grievance Officer: Legal & Compliance Cell

Entity: Pathak & Sons Foods

Brand: PACKMUNCH

Email: privacy@packmunch.com

Corporate Address: Shop no. 12, Sai Siya Apartment, S/No-38/5, Kalher, Thane, Maharashtra - 421302